What do super yacht builders say they need most from their crane supplier?
We asked some of the world's top super yacht builders. Here's what they told us...
QUALITY:
"High quality product is ALWAYS #1. We always need top quality. The customer expects the very best. It cannot fail, cause hassles or be inferior. The crane must leave no doubt it will work and perform well. Highest quality is 99% of our decision to buy".
RELIABILITY:
"The crane must work and be proven reliable so it does not risk our reputation with our customer".
SERVICE & SUPPORT:
"Great service doesn't stop after delivery. Our supplier has to be there for us and our customers before-during-and after the crane's installed. Our customers demand great follow-up service to work out the issues for them".
DELIVERY:
"On-time delivery is expected. Late delivery of a crane for a project is just not acceptable".
PRICE:
"Price is important, of course. It cannot be too high — the price must be competitive".