"For glitches or problems you've been fantastic. You're very customer-oriented. I pick up the phone and you help me deal with it. None of this... "go try this or that." You show up and help me deal with the problem."
Yacht Service Center
Here's how we help our customers get their custom crane, orders quickly and at a lower cost... with great service and follow-up.
Getting Decent Service Can Be a Frustrating Task
Nothing's more frustrating than getting bad service or poor follow up after you buy a crane. Many yacht crane and davit builders simply don't deliver the service & support that most buyers really need.
Service Frustrations That Are All Too Common
- Slow response to requests for service
- Tech's that are slow to fix problems or provide only phone support
- Long wait time for replacement parts
- Short or restrictive warranties that don't provide the product support help when you need it
If you find yourself dealing with any of these problems, maybe it's time for a closer look. See how your supplier stacks up to Steelhead's standards.
You're not left stranded with service problems at Steelhead.
Every yacht crane is backed up 3 ways with great service and follow-up support. You're covered with two 24-HOUR service programs AND a longer 2-Year Platinum Warranty.
The Steelhead SERVICE Difference
3 Ways We Get Great Service Done
Steelhead backs everything with responsive customer service so you're not left stranded with a problem.
- We make every effort to answer your inquiry within 24 hours whether it's a part, instructions you need... or just a question you may have.
- Customer service issues are given top priority with live 1-on-1 phone access to service technicians. If needed, you can speak to a technician at our factory who will walk you through a process or we'll send you detailed written instructions.
We can ship just about ANY part within 24 hours. And most frequently required spare or replacement parts can now be conveniently ordered online via The AMT Store.
LONGER 2-YEAR WARRANTY
Your crane is covered under our 2 year Platinum warranty.
- Steelhead backs all products with an industry leading 2-yr Platinum warranty. We're one of only 2 crane companies that we know of offering a 2-Year warranty. View warranty details.